Zendesk acquires conversational platform Smooch, launches new WhatsApp and Slack integrations

At its annual Showcase conference in New York City, customer service software provider Zendesk today revealed that it has acquired Montreal-based Smooch, the company behind an eponymous business-to-customer messaging platform, for an undisclosed sum. Zendesk also took the wraps off WhatsApp and Slack integrations and announced new apps available through ...

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